Shipping Instructions – Safe and Secure Delivery
We at Imperial Reptile Shop take every care to deliver your new reptile safely. Here’s what you can expect:
Shipping Summary
Processing Time: We process orders within 1-3 business days.
Shipping: Reptiles are shipped overnight priority for fast, safe delivery. Supplies are shipped standard ground.
Live Arrival Guarantee: In the event your reptile arrives dead or ailing, call us within 24 hours for a replacement or refund.
Reptile Shipping Details
Temperature-Control Shipping: We have your reptile arrive safely, with temperature-controlled shipping to shield it from bad weather.
Shipping Days: Shipping reptiles takes place Monday-Wednesday in order to avoid weekend delays.
Tracking: You are given tracking details when shipping occurs so you can trace shipment of your reptile.
Shipping Charges
Shipping costs at check-out during time of order and destination. Shipping reptiles include a standard shipping fee for temperature-control packaging and overnight shipping.
Delivery Time
Processing: 1-3 business days.
Shipping: Typically 1-2 business days from shipping date.
Signature Required: Signature on delivery will be requested.
Important Notes
Weather Delays: When severe weather becomes a safety concern for your reptile, we reserve the right to hold shipping.
Address Accuracy: Carefully double-check your shipping address at checkout time.
For questions and concerns, please don’t hesitate to contact our customer support. We’re here to help!
Contact Us
Email: [Your Email Address]
Phone: [Your Phone Number]